Shipping and Returns

Shipping quotations

Shipping methods, costs, destinations and estimated delivery times are confirmed for each wholesale order. Estimates depend on product availability, quantity, destination and carrier service.

Delivery dates are estimates unless a written quotation or invoice expressly states otherwise.

Customs and import charges

Import duties, taxes, customs clearance and local compliance costs depend on the destination and agreed delivery term. Responsibility for these costs will be stated in the order documents.

Inspection and reported issues

Buyers should inspect delivered products promptly and report missing, damaged or incorrect items with supporting photos or video.

The applicable reporting period and resolution process are defined in the written quotation, invoice or order agreement.

Returns

Wholesale returns are not automatic. Eligibility, return destination, replacement, credit and shipping responsibility depend on the confirmed order terms and the reason for the request.

Contact MINJI before returning any product. Unapproved returns may not be accepted.